Monopoly supplier and discrepancies between technical documentation and manufactured parts
One of the largest boiler manufacturers found itself in an unpleasant situation – a key supplier rejected a complaint, and the company discovered they had no alternative. When complaints from foreign markets began to pile up, it was clear that they needed to act quickly.
What happened?
The manufacturer had a long-term partnership with a single supplier of critical components. Everything worked perfectly until the first problems appeared – leaking components led to complaints in Germany. The supplier’s response? “That’s not our problem anymore.” And so the harsh reality was revealed:
The purchasing department had no backup supplier.
The supplier held a monopoly position and knew the company had no replacement.
The manufacturer had no process for quickly verifying and integrating a new partner.
There was no methodology for quality control at external suppliers.
What did PARTORY do?
Rapid problem analysis – we identified critical discrepancies between existing parts and their technical documentation.
Production of samples according to actual parameters – we verified that the new components would function in real operation.
Securing a second supplier – the company gained competition for the existing supplier, which reduced dependency and negotiated better conditions.
Logistics optimization – we helped the new supplier implement a barcode system for easier material receiving and Just-in-Time delivery.
Implementation of supplier management process – we set rules for evaluation and regular quality control.
What was the impact?
The company not only gained a more reliable supplier but also ensured greater flexibility for the future. They will never again face a situation where they are dependent on a single partner who dictates terms. Thanks to a systematic approach to supplier management, the risk of similar situations in the future has been reduced, and the company has gained greater certainty throughout its entire supply chain.